Conditions of Use

/Conditions of Use
Conditions of Use2016-11-16T08:10:25+00:00

Conditions of Use
These are the Terms and Conditions of using the website of Daokrajai Lanna Fine Teas (Thailand) Co. Ltd. (DKJLFT).
DKJFT provides access to the DKJLFT website(s) and sell our products to you subject to the conditions set out on this page. Our aim is to provide the very best customer service that we can.

1. Dispatch
Goods should be dispatched within two business days of ordering. If an item is out of stock and we are unable to dispatch within five business days, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial shipment of your order. Our goal is to dispatch your order on the next working day, although this cannot be guaranteed.

2. Returns
Should any item you purchase from this site fail to meet your complete approval please return it to us in original condition within 30 days of receipt and we will give you a full refund of the item’s cost excluding postage costs. You are entitled to a statutory cooling-off period of seven business days.

3. Pricing and availability
Pricing and postage is clearly published on our website, and these prices will be honoured regardless of any unpublished price increases at the time of ordering.
When you order, you are guaranteed the prices quoted are what will be charged. No surcharges will be applied.
We only fulfil orders made in GBP (Pounds Sterling) and do not normally export to any country outside of the United Kingdom of England, Wales, Scotland and Northern Ireland. (The United Kingdom includes all of the islands of Scotland, the Isle of Man and the Channel islands)
For orders to other countries, please use our contact form to request further information.

4. Currency
We only accept orders made in GBP (Pounds Sterling).

5. Your Account
If you use our website, you are responsible for maintaining the confidentiality of any account and password information and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the ‘my account’ area of the website.

DKJLFT reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

6. Your Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be impaired in any way. Neither may you cause it to be changed or modified in any way.

7. Use of Website
We invite any member of the public, or any businesses to use our website to view our products and offerings, and to purchase any goods for sale, unless they have been explicitly informed that they are no longer welcome to do so.
This prohibition applies to anyone attempting to purchase goods on behalf of any person or business that have been so informed.

8. Losses
DKJLFT will not be responsible for any loss arising from the use of this website or in respect to the purchase of any goods hereunder.

9. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales.

10. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions at any time.

11. Data Protection
We do not, nor will at any time, pass any information regarding our customer’s information, to any third party, for any reason, except where compelled to do so by law.

12. Email communication
We reserve the right to contact those who communicate with us via our contact information page, or by purchases, with details of offers or with news pertaining to our website or products by email.
Those we contact have the ability to remove their email information from our mailing lists, and therefore receive no further unsolicited emails.

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